10 Tips For Hiring Good Security Guards

If you decide to use contracted security guards to protect your business and people you should use the following tips to ensure that you get the quality you pay for. I will say that it may cost you more to get this quality but if you force the contracted security company to work for lower price they will deliver lower standard guards in some cases, but more importantly, if they accept your low price it means they are saving money elsewhere. These security companies will have lower quality controls and increased number of safety concerns due to poor occupational health and safety systems.

Verbal communication skills

All clients want security guards that can speak English well so their customers can understand directions and instructions clearly. Their verbal skills are also needed to resolve conflicts peacefully.

Observation skills

Security guards main duty is to detect security problems and safety hazards before they become an problem for your business. Most security training courses do not teach observation skills in any form. These training companies believe that people have eyes and have been using them for their entire life so they know how to observe already. Completely wrong. That is like saying that because we have been eating food all our lives we can be food critics and know how to judge a chefs product.

Deterrence of criminal behaviour

Every security company and contracted client states that the most important factor for employing security guards is their ability to deter crime and they don’t want guards to arrest of use reasonable force to control unwanted behaviour.

No security training teaches new guards how to deter criminal behaviour. So is it any reason why everyone automatically assumes that the new security guard can deter crime. I have found some clients still think that size is how guards deter people.

Competence in their performance of security skills

You as the client take it for granted that the security company has actually tested or confirmed the performance ability of all their security guards. Most never conduct performance checks in any form, and the others that do, don’t check actual security skills- they assess the guard based on how many shifts they do for the company and whether they complain about the security company.

Just because some guards have been in the industry for years doesn’t mean that they know how to provide security in your business.

Top 10 Tips

Give the security guard a test in their verbal conflict handling skills be pretending to be a complaining customer. Look for their responses.

Give the guard a written test that consists of security questions and knowledge that a level 2/3 guard must know to get their qualification.

Ask the guard exactly how much experience they have in handling security in a business exactly like yours or very similar. Ask for proof and request they demonstrate their experience in a work trial by explaining to you the most common security problems in your type of business.

Ask when the last time they had a performance assessment done on them and what type of questions did the security manager ask them. What was their performance rating.

Ask them to explain how they plan to deter criminal behaviour to leave your business. Have they thought about it or are they just relying on their size. Trust me on this- size has little impact on deterrence to most real criminals.

Give them a photograph of two people and ask them to look at it for 5 seconds. Then ask them to describe the person that you request. They need to get all the details correct. You do not want security guards that cannot even describe a photographed person. In a real event with darkness and adrenalin going they will make mistakes.

Hold interviews with all your security guards before the security company assign them to protect you. During the interview conduct the mentioned tests and questions but also ask the guard to tell you about a tell he had to deal with an assault and listen to how they dealt with it.

Pay attention to the level of verbal skills used during the interview. Especially the number of incorrect words used and lengthy pauses while they think of the words to use. This type of skills signals poor verbal ability and comprehension during normal conversation they will struggle during security incidents. If they have to repeat themselves to you so you understand what they are saying- don’t use them.

Avoid using any security guards that feel they need to have bald heads or crew cuts because they don’t want their hair grabbed during a fight. They shouldn’t need to fight if they know how to do their job properly. This goes the same for guards that refuse to wear ties in case someone grabs it during a fight. Get elastic or clip on ties. Problem solved. I prefer it if someone wants to grab my tie instead of punching me because they have just wasted the first move and not injured me. Game over.

Ask how long they have worked for this security company. Security companies have high turnover and throw inexperienced guards at clients every month or worse, they use sub-contracted guards that you have no quality control over and the security company doesn’t even know them.

5 Tips On Hiring The Right Security Company

As a business owner, the security of your assets and company as well as your family is crucial. With a wide array of security companies that you can choose from, it is essential to hire one that meets your security requirements. Contract security offers great benefits for business owners and homeowners alike. But some people think that contracting security services is like giving the keys and alarm codes of your building to a total stranger. However, it doesn’t have to be the case if you arm yourself with proper knowledge on choosing a good security company. You just have to follow these tips before signing a contract with a security agency.

1. Know what kind of security guard you need. You can either choose armed or unarmed security guards. Unarmed officers are generally limited but they are perfect if your needs are relatively simple. For example, if you only need someone to closely monitor the CCTV footage and call the authority when something happens, hiring an armed officer to do the job is clearly a waste of money. Armed officers are great for deterring crimes. Although they are not unbeatable, they can make criminals have second thoughts about entering your building.

2. Create a list of good security agencies. You can get a couple of referrals from other business owners or search the web for reputable security companies. Either way, it is important to give yourself a number of options to choose from. Compare their services, performance records and qualifications. Check for customer reviews and the list of their previous clients. Never base your decisions on price alone because it might not be a good idea to entrust the security of your company in the hands of underpaid security guards.

3. Know how long the company has been in the security business. The longer the company has been in the business the better. It is also important to determine whether the company has a great performance record under its present management. In fact, it really doesn’t matter if the company has been in business for over fifty years if the new manager has just been on board just a few months ago. Get the director/manager’s credentials and insist on meeting him in person.

4. Know their hiring policies and procedures. It is important to make sure that you can rely on the company that you will hire. A reliable security company has extensive policies and procedures in place when it comes to hiring their employees. These should include thorough background checks, training and licensure requirements, drug screenings and more.

5. Choose a company that has a detailed contract readily available. Make sure that the provisions of the contract are fair and reasonable. If the security company cannot provide a proper and detailed contract, then by all means, seek another company. A professional and reputable security company will not provide services without a formal contract signed by both parties.

5 Benefits Of Hiring A Trained Security Guard For Your Business

For decades, private security guards have worked closely with law enforcement agencies. As a matter of fact, businesses claim that security guards have helped them deter crime a lot better than their high-end security systems. If you want to know the benefits of hiring a guard for your business, this article can help you. Given below are 5 top benefits that you can enjoy by hiring security for your business.

1. Prevention of Crimes

If you are serious about the security of your facility, you have to hire a professional guard. They can help you deal with a lot of risks, such as assaults, thefts, and vandalism, just to name a few.

These professionals are trained to identify possible threats and defend your business. As soon as they have identified the threats, they will take the right steps in order to control the situation. In addition, they can provide a helping hand to law enforcement agencies so that they can deal with crimes as soon as possible.

2. Heightened Security

By hiring a security guard, you have the peace of mind that you, your business and your employees are in good hands. Moreover, your employees will become more productive if you provide a safe environment for them.

Moreover, you can improve employee retention if your premises are secured. Also, more and more customers will be willing to buy from you instead of your competitors. So, it helps to have a heightened sense of security as far as developing a business is concerned.

3. Better Customer Service

If you hire a trained security guard, you can get some customer services for free. For instance, they can guide your customers to different places, such as the parking lot or relevant departments. Your customers will be happy.

Aside from this, many guards can help you take good care of your business centers to make sure they can satisfy the needs of your valued customers. So, you won’t need to hire separate staff to do the same job.

4. Efficient Handling of Security Matters

In case of a security threat, trained security officers are the first line of defense at a business. These pros are trained and equipped with the right skills to deal with the threats. Your employees can’t do that.

Unlike your employees, security guards know well how to respond in an emergency situation and prevent the suspects from running away. Moreover, they can help you put together a detailed loss prevention report as well.

5. Quick Response Time

These professionals can respond to a security threat as fast as possible. For instance, if an aggressive customer creates a scene at your business premises, the police may take several minutes to show up.

In the meantime, the aggressive person may have caused a lot of trouble. On the other hand, the security guard can quickly intervene to control the situation.

So, you can see why it’s important to hire the services of a trained security guard for your business. Hope this helps.